Questions and Answers
What type of products do you specialize in
We specialize in customized cakes, cookies and candles. We ensure each product is made to our customer’s requirements.
How many days in advance should we order the cake?
For a customized cake typically 3-5 days advance order is required for other cakes normally 2-3 days days advance order confirmation is required. For wedding cakes we recommend 10 days to 15 days advance order to give adequate time for design discussion, flavor & filling selection including tasting (if required) and finalization.
What are the various payment options?
We convenient payment options which include Bank transfer, Cash on Delivery and Online Payment using credit or debit card.
Can I add a message on the Cake?
Sure! At the time of placing order please specify your message in the Notes box or call us.
Is the Payment Gateway on your Website Secure?
Yes, all online payments are routed though the payment gateway with high security features. Your Credit /Debit Card information is encrypted and is sent for processing using SSL ( Secure Socket Layer) technology.
Can I specify date and time of delivery.
The customized cakes require 3-5 days advance order. You can call us to specify the date and time for delivery or you can mention in the Notes section at the time of check out process. We would recommend calling us to confirm the delivery date and time.
We will ensure your order is delivered on the specified date and delivery time window. We however can not guarantee the time of delivery. Our delivery team will do their utmost to meet your delivery time request, however we cannot guarantee the time of delivery
What is your return and refund Policy
Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned.
However if the product delivered is damaged or defective please report the same to Miras Dial A Cake within 2 hours of such delivery and e-mail the photographs of the same
Miras Dial A Cake will in its sole discretion will either deliver to you, the new product at its own cost or refund to you the amount you have paid in relation to such product. Subject to the Terms and Conditions, once refund is initiated, it takes 10-15 business days to reflect the refund amount in your account.
In case of Order Cancellation, we will refund the full amount if we receive cancellation 24 hours in advance.
What are the important things to keep in mimd when consuming customized fondant cakes
- Each customized cake is made by hand by experienced chefs. each chef has his/her own unique way of making the cake, figurines and decorations. So even if the same design is chosen there may be small variation in the cake made by two chefs.
- Serve the fondant cake at room temperature, keep the cake outside under the fan for 2-3 hours if it has been refrigerated.
- Use good quality serrated knife to cut fondant cake.
- Fondant/ Sugerpaste figurines may contain wire or toothpick support, please check the presence of these before serving to children.
How long can we keep the cake
The cake should be normally consumed within 24-36 hours.